Cookie Policy
Understanding how Wing Snob uses cookies to enhance your food ordering experience
Last Updated: January 15, 2025
1. Introduction
Welcome to Wing Snob's Cookie Policy. This policy explains how Wing Snob ("we," "us," or "our") uses cookies and similar tracking technologies when you visit our website at wingsnob.digital or use our online food ordering services.
By continuing to browse or use our website, you acknowledge that you have read and understood this Cookie Policy and agree to the use of cookies as described herein. This Cookie Policy should be read in conjunction with our Privacy Policy, which provides additional information about how we collect, use, and protect your personal data.
Your Cookie Preferences: You can manage your cookie preferences at any time by clicking the "Cookie Settings" button in our cookie banner or by adjusting your browser settings. Some cookies are essential for our website to function properly and cannot be disabled.
2. What Are Cookies?
Cookies are small text files that are placed on your computer, smartphone, tablet, or other device when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and give website owners information about how their site is being used.
How Cookies Work
When you visit our website, our web server sends a cookie to your device. Your browser stores this cookie in a designated file on your device. The next time you visit our website, your browser sends the cookie back to our server, allowing us to recognize your device and remember information about your previous visits, such as your preferred language, items in your shopping cart, or login status.
Session vs. Persistent Cookies
- Session Cookies: These are temporary cookies that exist only during your browsing session. They are automatically deleted when you close your web browser. Session cookies help us track your movements from page to page so you don't have to re-enter information you've already provided, such as items in your cart.
- Persistent Cookies: These cookies remain on your device for a set period or until you manually delete them. They help us remember your preferences and settings for future visits, recognize you as a returning customer, and provide personalized content based on your browsing history.
First-Party vs. Third-Party Cookies
- First-Party Cookies: These are cookies set directly by Wing Snob (wingsnob.digital). They are essential for our website's core functionality, including remembering your shopping cart contents, login status, and delivery preferences.
- Third-Party Cookies: These are cookies set by external services and partners we work with, such as analytics providers (Google Analytics), advertising networks (Facebook), and payment processors. These cookies help us understand how visitors use our website and deliver relevant advertisements.
3. Why We Use Cookies
Wing Snob uses cookies for several important purposes to ensure you have the best possible experience when ordering your favorite wings:
Essential Website Functionality
Cookies enable core features of our website, including maintaining your shopping cart as you browse our menu, processing your orders securely, remembering your delivery address for faster checkout, and keeping you logged into your account during your session.
Performance Improvement
We use cookies to collect information about how visitors interact with our website. This data helps us identify and fix issues, optimize page loading speeds, understand which menu items are most popular, and improve overall website performance.
User Experience Personalization
Cookies allow us to remember your preferences, such as your favorite Wing Snob location, preferred sauce heat levels, dietary restrictions, and previous orders for easy reordering. This personalization makes your ordering experience faster and more convenient.
Analytics and Statistics
Analytics cookies help us understand visitor behavior, including which pages are most visited, how long visitors spend on our site, which menu categories are most popular, and where visitors come from (search engines, social media, etc.). This information helps us make data-driven decisions to improve our services.
Marketing and Advertising
We use marketing cookies to deliver relevant advertisements, measure the effectiveness of our marketing campaigns, show you special offers and promotions that match your interests, and enable remarketing to visitors who have previously interacted with our website.
4. Types of Cookies We Use
Below is a detailed breakdown of the cookies used on the Wing Snob website, organized by category:
4.1 Strictly Necessary Cookies
These cookies are essential for the website to function properly. They enable basic features like page navigation, secure checkout, and access to your account. Without these cookies, the website cannot function correctly, and they cannot be disabled.
| Cookie Name | Provider | Purpose | Type | Duration |
|---|---|---|---|---|
| PHPSESSID | Wing Snob | Preserves user session state across page requests | Session | |
| ws_cart | Wing Snob | Stores shopping cart contents and item quantities | 7 days | |
| ws_session | Wing Snob | User authentication and login session management | Session | |
| ws_csrf | Wing Snob | Security token to prevent cross-site request forgery | Session | |
| cookieConsent | Wing Snob | Stores user's cookie consent preferences | 1 year | |
| ws_location | Wing Snob | Stores selected delivery location for order estimation | 30 days | |
| ws_delivery_zone | Wing Snob | Stores delivery zone for accurate delivery time estimates | 30 days |
4.2 Performance/Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. They allow us to measure and improve the performance of our site.
| Cookie Name | Provider | Purpose | Type | Duration |
|---|---|---|---|---|
| _ga | Google Analytics | Distinguishes unique users by assigning a randomly generated number | 2 years | |
| _ga_* | Google Analytics | Used by Google Analytics to persist session state | 2 years | |
| _gid | Google Analytics | Distinguishes users for analytics purposes | 24 hours | |
| _gat | Google Analytics | Throttles request rate to limit data collection on high-traffic sites | 1 minute | |
| _gat_gtag_* | Google Analytics | Used to throttle request rate for Google Tag Manager | 1 minute | |
| ws_pageviews | Wing Snob | Tracks page views for internal analytics | 30 days |
4.3 Functionality Cookies
These cookies enable enhanced functionality and personalization, such as remembering your preferences, language settings, and customizations. They may be set by us or by third-party providers whose services we have added to our pages.
| Cookie Name | Provider | Purpose | Type | Duration |
|---|---|---|---|---|
| ws_preferences | Wing Snob | Stores user preferences for sauce heat levels and dietary options | 1 year | |
| ws_language | Wing Snob | Stores preferred language setting | 1 year | |
| ws_recent_orders | Wing Snob | Stores recent order history for easy reordering | 90 days | |
| ws_favorite_location | Wing Snob | Remembers your preferred Wing Snob restaurant location | 1 year | |
| ws_menu_view | Wing Snob | Stores menu display preferences (grid/list view) | 1 year | |
| ws_order_type | Wing Snob | Remembers preference for delivery or pickup | 30 days |
4.4 Targeting/Marketing Cookies
These cookies are used to track visitors across websites and display ads that are relevant and engaging for individual users. They are also used to limit the number of times you see an ad and help measure the effectiveness of advertising campaigns.
| Cookie Name | Provider | Purpose | Type | Duration |
|---|---|---|---|---|
| _fbp | Used by Facebook for delivering advertisements and tracking conversions | 3 months | ||
| _fbc | Stores last visit to the website for Facebook ad attribution | 2 years | ||
| fr | Used by Facebook for ad targeting and measurement | 3 months | ||
| _gcl_au | Google Ads | Used by Google AdSense for experimenting with advertisement efficiency | 3 months | |
| IDE | Google DoubleClick | Used by Google DoubleClick to register and report user actions after viewing ads | 1 year | |
| NID | Stores preferences and information for Google Maps | 6 months |
5. Third-Party Cookies
We work with trusted third-party partners who may set cookies on your device when you visit our website. These partners help us analyze website traffic, deliver personalized advertisements, and provide enhanced functionality.
Google Analytics
We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information such as how often users visit the site, which pages they visit, and what other sites they used prior to coming to our site. Google's ability to use and share information collected by Google Analytics about your visits is restricted by the Google Analytics Terms of Service and the Google Privacy Policy.
Facebook (Meta)
We use Facebook Pixel to measure the effectiveness of our advertising campaigns, deliver relevant advertisements on Facebook and Instagram, and understand how visitors interact with our website after seeing our ads. You can learn more about Facebook's data practices in their Data Policy.
Google Ads
Google Ads cookies help us show relevant advertisements to users who have visited our website. These cookies enable remarketing and conversion tracking. For more information, visit Google's Advertising Policies.
Payment Processors
When you make a payment on our website, our payment processors may set cookies to prevent fraud and ensure secure transactions. These cookies are essential for processing your orders safely.
6. Cookie Duration
The cookies we use have varying lifespans depending on their purpose:
Session Cookies
Session cookies are temporary and are automatically deleted when you close your browser. They are used for essential functions like maintaining your shopping cart during a single browsing session and keeping you logged in while you navigate our site.
Persistent Cookies
Persistent cookies remain on your device for a specified period. Here is an overview of cookie lifespans by category:
| Cookie Category | Typical Duration | Example |
|---|---|---|
| Essential Cookies | Session to 1 year | Cart contents (7 days), CSRF token (session) |
| Analytics Cookies | 1 minute to 2 years | Google Analytics _ga (2 years), _gat (1 minute) |
| Functionality Cookies | 30 days to 1 year | Language preference (1 year), recent orders (90 days) |
| Marketing Cookies | 3 months to 2 years | Facebook _fbp (3 months), _fbc (2 years) |
7. How to Manage Cookies
You have several options for managing cookies on your device. You can choose to accept all cookies, reject non-essential cookies, or customize your preferences for each category.
7.1 Browser Settings
Most web browsers allow you to control cookies through their settings. Here are instructions for the most popular browsers:
Google Chrome
- Click the three-dot menu icon in the top-right corner
- Select "Settings"
- Click "Privacy and security" in the left sidebar
- Click "Cookies and other site data"
- Choose your preferred cookie setting or manage exceptions for specific sites
Mozilla Firefox
- Click the hamburger menu (three lines) in the top-right corner
- Select "Settings"
- Click "Privacy & Security" in the left panel
- Under "Cookies and Site Data," click "Manage Data" to view or delete specific cookies
- Under "Enhanced Tracking Protection," choose your protection level
Safari (Mac)
- Click "Safari" in the top menu bar
- Select "Preferences" (or "Settings" on newer versions)
- Click the "Privacy" tab
- Adjust cookie settings under "Cookies and website data"
- Click "Manage Website Data" to view or remove specific cookies
Microsoft Edge
- Click the three-dot menu in the top-right corner
- Select "Settings"
- Click "Cookies and site permissions" in the left sidebar
- Click "Manage and delete cookies and site data"
- Toggle options or add exceptions for specific sites
7.2 Opt-Out Links
You can opt out of specific third-party cookies using the following links:
- Google Analytics: Install the Google Analytics Opt-out Browser Add-on
- Google Ads: Visit Google Ads Settings to manage your ad personalization preferences
- Facebook Ads: Adjust your ad preferences in your Facebook Ad Settings
- Network Advertising Initiative: Opt out of targeted advertising from multiple ad networks at NAI Consumer Opt Out
- Digital Advertising Alliance: Manage your ad preferences at DAA WebChoices
7.3 Our Cookie Consent Tool
When you first visit our website, you will see a cookie consent banner that allows you to accept all cookies, customize your preferences, or reject non-essential cookies. You can change your cookie preferences at any time by:
- Clicking the "Cookie Settings" button that appears in our cookie banner
- Scrolling to the bottom of any page and clicking on "Cookie Settings" in the footer
- Clearing your browser cookies and revisiting our website to see the consent banner again
8. Consequences of Disabling Cookies
While you have the right to disable cookies, doing so may affect your experience on our website. Here's what you should know:
Limited Functionality
If you disable essential cookies, certain features of our website may not work properly, including:
- Your shopping cart may not save items between page views
- You may be unable to stay logged into your account
- Checkout and payment processing may not function correctly
- Your delivery location preferences may not be remembered
Features That Won't Work Without Cookies
- Cart Persistence: Items added to your cart won't be saved if you navigate away or close your browser
- Order History: Your recent orders won't be saved for easy reordering
- Personalization: Your sauce preferences, dietary restrictions, and favorite items won't be remembered
- Location Services: You'll need to re-enter your delivery address each time
- Quick Reorder: The ability to quickly reorder previous meals will be unavailable
Important: We recommend keeping essential cookies enabled to ensure the best possible experience when ordering from Wing Snob. You can still disable analytics and marketing cookies while maintaining core website functionality.
9. Do Not Track Signals
Some web browsers have a "Do Not Track" (DNT) feature that sends a signal to websites indicating that you do not want your online activity tracked. There is currently no universally accepted standard for how websites should respond to DNT signals.
At Wing Snob, we currently do not respond to DNT signals in a standardized way. However, you can manage your tracking preferences through our cookie consent tool and browser settings as described in Section 7 of this policy.
If you enable DNT in your browser, we encourage you to also use our cookie settings to customize your preferences, as this will give you more granular control over which types of cookies are used during your visit.
10. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. When we make changes to this policy:
- We will update the "Last Updated" date at the top of this page
- For significant changes, we may provide additional notice such as a banner on our website or an email notification to registered users
- We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies
Your continued use of our website after any changes to this Cookie Policy constitutes your acceptance of the updated terms. If you do not agree with the changes, you should stop using our website and delete any cookies that have been stored on your device.
11. Contact Us
If you have any questions about this Cookie Policy, how we use cookies, or your cookie preferences, please don't hesitate to contact us:
Get in Touch
Our team is here to help with any cookie-related questions or concerns.
Email: [email protected]
Phone: +1 207-348-6900
Address: 300 Goose Cove Rd, Deer Isle, ME 04627, USA
12. More Information
For more information about cookies and how they work, you may find the following resources helpful:
- All About Cookies - Comprehensive information about cookies and how to manage them
- Your Online Choices - Information about online behavioral advertising and how to opt out
- ICO - Cookies Guide - UK Information Commissioner's Office guide to cookies
- Google Chrome Help - Manage Cookies
- Mozilla Firefox Support - Cookies
- Apple Safari Support - Manage Cookies
You can also learn more about how Wing Snob handles your personal data by reading our Privacy Policy and Terms of Service.