Privacy Policy

1. Introduction

Welcome to Wing Snob ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website wingsnob.digital, use our mobile applications, place orders for our delicious wings and food products, or interact with our services in any way.

At Wing Snob, we understand that your personal information is valuable and that you have a right to know how it is being used. We have developed this comprehensive Privacy Policy to demonstrate our firm commitment to privacy and to provide you with complete transparency regarding our data practices.

This Privacy Policy applies to all information collected through our website, mobile applications, in-store ordering systems, loyalty programs, catering services, franchise inquiries, and any other related services, sales, marketing, or events (collectively, the "Services").

By accessing or using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services. We encourage you to read this Privacy Policy carefully and contact us if you have any questions or concerns.

2. Information We Collect

We collect various types of information to provide and improve our Services to you. The information we collect falls into three main categories: information you provide directly, information collected automatically, and information from third parties.

2.1 Information You Provide Directly

When you interact with Wing Snob, you may voluntarily provide us with the following types of information:

Personal Identification Information:

• Full name (first and last name)
• Email address
• Phone number (mobile and/or landline)
• Delivery address and billing address
• Date of birth (for age verification and birthday promotions)

Account Information:

• Username and password (stored in encrypted format)
• Account preferences and settings
• Order history and favorite items
• Saved payment methods (tokenized for security)
• Loyalty program membership details and points balance

Order and Food Preference Information:

• Food orders and customization preferences
• Dietary restrictions and requirements (vegetarian, vegan, gluten-free, etc.)
• Allergen information you provide (nuts, dairy, shellfish, etc.)
• Special dietary needs (halal, kosher, etc.)
• Spice level preferences and sauce choices
• Favorite menu items and past order history

Payment Information:

• Credit/debit card information (processed through secure payment gateways)
• Billing address for payment verification
• Gift card and promotional code details

Note: We do not store complete credit card numbers on our servers. Payment information is encrypted and processed by PCI-DSS compliant payment processors.

Communication and Feedback:

• Contact form submissions and inquiries
• Customer service communications and support tickets
• Reviews, ratings, and feedback you provide
• Survey responses and contest entries
• Social media interactions and comments

Catering and Event Information:

• Event details (date, time, location, occasion)
• Guest count and dietary requirements
• Special requests and customization needs
• Corporate account information for business catering

Franchise and Career Information:

• Franchise inquiry details and business information
• Employment applications including resume and work history
• Professional qualifications and certifications

2.2 Information Collected Automatically

When you access or use our Services, we automatically collect certain information about your device, browsing actions, and usage patterns:

Device and Technical Information:

• IP address and approximate geographic location
• Browser type and version (Chrome, Safari, Firefox, etc.)
• Operating system (Windows, macOS, iOS, Android)
• Device type and model (desktop, mobile, tablet)
• Screen resolution and display settings
• Unique device identifiers and mobile advertising IDs
• Time zone and language preferences

Usage and Behavioral Data:

• Pages viewed and features used on our website
• Time spent on each page and session duration
• Click patterns and navigation paths
• Search queries and menu browsing behavior
• Items added to cart and checkout behavior
• Referring website or source that led you to us
• Exit pages and bounce rates

Location Information:

• Approximate location derived from IP address
• Precise location (with your consent) for delivery services
• Nearby Wing Snob locations for store finder features

2.3 Information from Third Parties

We may receive information about you from other sources, including:

Social Media Platforms:

• Profile information if you connect via Facebook, Google, or Apple
• Friend lists and social connections (with your permission)
• Public posts and interactions with our social media pages

Payment and Delivery Partners:

• Transaction confirmations from payment processors
• Delivery status updates from courier services
• Third-party ordering platform data (DoorDash, Uber Eats, etc.)

Marketing and Analytics Partners:

• Demographic and interest data for targeted advertising
• Cross-device tracking information
• Customer segment and audience insights

3. How We Use Your Information

We use the information we collect for various purposes, all aimed at providing you with the best possible Wing Snob experience. Below we detail the specific ways we use your data:

3.1 Service Provision and Order Fulfillment

• Order Processing: To receive, process, prepare, and fulfill your food orders accurately
• Delivery Services: To coordinate delivery to your specified address and provide real-time tracking
• Payment Processing: To securely process payments and issue refunds when necessary
• Account Management: To create, maintain, and secure your Wing Snob account
• Customer Support: To respond to your inquiries, complaints, and requests for assistance
• Loyalty Program: To track your rewards points, apply discounts, and send personalized offers
• Catering Services: To plan and execute catering orders for your events
• Table Reservations: To manage dine-in reservations at our locations
• Quality Improvement: To enhance our menu, service quality, and overall customer experience

3.2 Communication

• Order Confirmations: To send confirmation emails and SMS notifications about your orders
• Delivery Updates: To notify you of your order status and estimated delivery times
• Customer Support: To communicate with you regarding inquiries and support tickets
• Important Notices: To inform you about changes to our terms, policies, or services
• Safety Alerts: To notify you of any food safety recalls or important health information
• Marketing Communications: With your consent, to send promotional offers, new menu announcements, and special deals
• Surveys and Feedback: To request your feedback and improve our services

3.3 Marketing and Analytics

• Personalized Advertising: To show you relevant ads based on your preferences and order history
• Website Analytics: To analyze traffic patterns and user behavior to improve our website
• Campaign Measurement: To track the effectiveness of our marketing campaigns
• Market Research: To understand customer preferences and develop new products
• A/B Testing: To test different versions of our website and promotions
• Customer Segmentation: To create customer groups for targeted marketing

3.4 Legal and Safety Purposes

• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Fraud Prevention: To detect, prevent, and address fraudulent activities
• Rights Protection: To protect our rights, property, and safety, and that of our customers
• Dispute Resolution: To resolve disputes and enforce our agreements
• Security Monitoring: To monitor and prevent unauthorized access to our systems

4. Information Sharing and Disclosure

We take your privacy seriously and limit sharing of your personal information. We do not sell your personal data. However, we may share your information in the following circumstances:

4.1 Service Providers

We work with trusted third-party companies to help us operate our business and provide services to you:

• Payment Processors: Stripe, PayPal, and Square for secure payment processing
• Delivery Partners: Third-party delivery services to fulfill your orders
• Cloud Storage Providers: Amazon Web Services and Google Cloud for secure data storage
• Email Service Providers: To send transactional and marketing emails
• SMS Providers: To send order updates and notifications via text message
• Analytics Tools: Google Analytics and similar services for website analysis
• Customer Support: Help desk and ticketing systems for support operations

All service providers are contractually obligated to protect your data and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your information when required by law or in response to valid requests by public authorities:

• To comply with court orders, subpoenas, or legal processes
• To respond to lawful requests from government agencies
• To protect against legal liability or defend our legal rights
• To investigate and prevent illegal activities or violations of our terms
• In cases of emergency involving potential threats to public safety

4.3 Business Transfers

If Wing Snob is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. In such cases:

• We will notify you before your information is transferred
• The new entity will be bound by this Privacy Policy until updated
• You will have the opportunity to opt out or request data deletion

4.4 With Your Consent

We may share your information for other purposes with your explicit consent. For example:

• Sharing your review or testimonial publicly (with your permission)
• Participating in joint promotions with partner brands
• Connecting your account with third-party applications

5. Data Security

Protecting your personal information is a top priority at Wing Snob. We implement comprehensive security measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction.

5.1 Technical Security Measures

• SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted using industry-standard SSL/TLS protocols
• Advanced Firewall Systems: Enterprise-grade firewalls protect our network from unauthorized access and cyber threats
• Access Controls: Strict role-based access ensures only authorized personnel can access personal data
• 24/7 Security Monitoring: Continuous monitoring systems detect and respond to security threats in real-time
• Regular Security Audits: Independent security assessments identify and address vulnerabilities
• Data Encryption at Rest: Sensitive data is encrypted when stored in our databases
• Secure Payment Processing: PCI-DSS compliant payment processing protects your financial information
• Regular Data Backups: Automated backups ensure data recovery in case of incidents

5.2 Organizational Security Measures

• Employee Training: Regular security awareness training for all staff members
• Data Handling Procedures: Documented procedures for handling personal information
• Confidentiality Agreements: All employees and contractors sign strict confidentiality agreements
• Incident Response Plan: Comprehensive procedures for responding to security breaches
• Vendor Assessment: Third-party vendors undergo security reviews before engagement
• Physical Security: Secure facilities with controlled access for data processing operations

5.3 Your Responsibilities

Security is a shared responsibility. We encourage you to take the following steps to protect your account:

• Strong Passwords: Use unique, complex passwords for your Wing Snob account
• Password Protection: Never share your password with others
• Secure Logout: Always log out when using public or shared computers
• Phishing Awareness: Be cautious of suspicious emails or links claiming to be from Wing Snob
• Report Suspicious Activity: Contact us immediately if you notice unauthorized account access
• Keep Software Updated: Maintain current browser and device software for security patches

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content and advertisements. This section explains what cookies are, how we use them, and how you can manage your preferences.

Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Required for basic website functionality, including login authentication, shopping cart, and secure checkout. Cannot be disabled.	Session to 30 days
Functional Cookies	Remember your preferences such as language settings, location, and display options for a personalized experience.	Up to 1 year
Analytics Cookies	Help us understand how visitors interact with our website, which pages are popular, and where users encounter issues.	Up to 2 years
Marketing Cookies	Used to deliver personalized advertisements and measure the effectiveness of our marketing campaigns.	Up to 1 year

Tracking Technologies We Use

• Google Analytics: Website traffic analysis, user behavior tracking, and conversion measurement
• Facebook Pixel: Ad measurement, audience building, and conversion tracking
• Google Tag Manager: Management of marketing and analytics tags
• Web Beacons: Small images in emails to track open rates and engagement
• Local Storage: Browser-based storage for preferences and session data
• Session Storage: Temporary storage for current browsing session data

Cookie Management

You have control over cookies and can manage your preferences in several ways:

• Cookie Banner: Use our cookie consent banner when you first visit our site to select your preferences
• Browser Settings: Configure your browser to accept, reject, or delete cookies
• Opt-Out Tools: Use industry opt-out tools like the Digital Advertising Alliance opt-out
• Privacy Settings: Adjust privacy settings in your account dashboard

Note: Disabling certain cookies may affect website functionality. Essential cookies cannot be disabled as they are necessary for the website to operate.

7. Your Rights (GDPR/CCPA Compliance)

We respect your privacy rights and provide you with control over your personal information. Depending on your location, you may have the following rights under data protection laws such as GDPR (European Union) and CCPA (California):

7.1 Right of Access

You have the right to request a copy of the personal information we hold about you. We will provide this information in a commonly used electronic format within 30 days of your request.

7.2 Right to Rectification

If any personal information we hold about you is inaccurate or incomplete, you have the right to request correction. You can update most information directly through your account settings, or contact us for assistance.

7.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal data in certain circumstances, including when:

• The data is no longer necessary for its original purpose
• You withdraw consent for consent-based processing
• You object to processing and there are no overriding legitimate grounds
• The data has been unlawfully processed

Note: We may retain certain data for legal compliance, dispute resolution, or legitimate business interests.

7.4 Right to Restrict Processing

You can request that we limit how we use your data in certain situations, such as when you contest the accuracy of your data or object to our processing.

7.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format (such as JSON or CSV), and to transmit that data to another service provider.

7.6 Right to Object

You may object to the processing of your personal data for:

• Direct marketing purposes (you can opt out at any time)
• Processing based on legitimate interests
• Research or statistical purposes

7.7 Right Against Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing, including profiling, that produce legal or similarly significant effects on you.

8. Children's Privacy

Wing Snob is committed to protecting the privacy of children. Our Services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from children under 16 years of age.

Our Policy on Children's Data

• We do not intentionally collect personal information from children under 16
• We do not target marketing or advertising to children
• Online ordering requires users to confirm they are at least 16 years old
• Account creation is restricted to individuals 16 years or older

Parental Notice

If you are a parent or guardian and believe that your child under 16 has provided us with personal information without your consent, please contact us immediately. Upon verification, we will:

• Delete the child's personal information from our records
• Remove any associated account
• Take steps to prevent future collection

If you are under 16 and wish to use our Services, please have your parent or guardian place orders on your behalf.

9. International Data Transfers

Wing Snob operates primarily in the United States, but we may transfer, process, and store your personal information in other countries where our service providers operate. We take appropriate measures to ensure your data remains protected in accordance with this Privacy Policy.

9.1 Protection Measures for International Transfers

• Adequacy Decisions: We rely on adequacy decisions from data protection authorities where available
• Standard Contractual Clauses (SCCs): We use EU-approved contractual clauses for transfers outside the EEA
• Data Processing Agreements: All vendors sign comprehensive data processing agreements
• Security Assessments: We evaluate the security practices of international vendors
• Encryption: Data is encrypted during international transfers
• Regular Audits: We conduct compliance audits of international data processing

9.2 Transfer Destinations

Your data may be transferred to and processed in the following locations:

• United States: Primary data storage, processing, and customer support operations
• European Union: Analytics processing and certain cloud services
• Canada: Customer support and backup data storage
• Other Countries: As needed for specific service providers, with appropriate safeguards

By using our Services, you consent to the transfer of your information to these countries, which may have different data protection laws than your country of residence.

10. Data Retention Periods

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

Retention Schedule

Information Type	Retention Period	Reason
Account Information	Duration of account + 6 months after deletion	Legal obligations, dispute resolution, fraud prevention
Order History	7 years from order date	Tax and accounting requirements, warranty claims
Payment Records	7 years from transaction date	Financial regulations, audit requirements
Marketing Consent Records	3 months after consent withdrawal	Proof of consent, regulatory compliance
Customer Support Records	3 years from last interaction	Service quality, dispute resolution
Website Usage Logs	Up to 2 years	Security monitoring, analytics, troubleshooting
Loyalty Program Data	Duration of membership + 2 years	Program administration, promotional offers
Employment Applications	2 years from application date	Future opportunities, legal compliance
Allergen/Dietary Information	Duration of account + 1 year	Food safety, customer service

Secure Data Disposal

When personal information is no longer needed, we ensure it is securely disposed of through:

• Electronic Deletion: Complete and unrecoverable deletion from all systems and backups
• Physical Record Shredding: Cross-cut shredding of any physical documents containing personal data
• Backup Data Removal: Scheduled purging of retained data from backup systems
• Disposal Records: Maintenance of disposal logs for audit purposes
• Third-Party Verification: Confirmation of data deletion from service providers

11. Third-Party Links

Our website may contain links to third-party websites, applications, and services that are not operated by Wing Snob. These links are provided for your convenience and information.

Our Responsibility

• We are not responsible for the privacy practices of third-party websites
• We do not control or endorse the content of third-party sites
• Third-party sites may collect information about you independently
• Third-party sites have their own privacy policies and terms of service

Your Responsibility

• Review the privacy policies of any third-party websites before providing personal information
• Understand the data collection practices of external services you use
• Exercise caution when sharing information on third-party platforms
• Contact third-party sites directly with any privacy concerns

Examples of third-party services that may be linked from our site include social media platforms (Facebook, Instagram, Twitter), delivery apps (DoorDash, Uber Eats), review sites (Yelp, Google Reviews), and payment services (PayPal).

12. Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We are committed to keeping you informed about how we protect your privacy.

12.1 How We Notify You of Changes

• Website Notice: Prominent banner or notification on our website homepage
• Email Notification: Direct email to registered users for material changes
• In-App Notification: Pop-up notice when you log into your account
• Last Updated Date: Updated date at the top of this policy

For significant changes that materially affect how we use your personal information, we will seek your explicit consent before implementing the changes.

12.2 Reviewing Changes

• The latest version of this Privacy Policy is always available on our website
• Check the "Last Updated" date at the top to see when changes were made
• We recommend reviewing this policy periodically
• Continued use of our Services after changes constitutes acceptance
• If you disagree with changes, you may stop using our Services and request data deletion

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to addressing your privacy inquiries promptly and thoroughly.

Response Commitment: We aim to respond to all privacy-related inquiries within 3 business days. Complex requests requiring research or data compilation may take up to 30 days, and we will keep you informed of our progress.

13.1 Filing Complaints

If you believe your privacy rights have been violated, we encourage you to:

1. Contact Us First: Reach out to our privacy team to resolve the issue directly
2. Supervisory Authority: If unsatisfied with our response, you may file a complaint with the relevant data protection authority:

• United States: Federal Trade Commission (FTC) - www.ftc.gov
• European Union: Your local Data Protection Authority
• California Residents: California Attorney General's Office - oag.ca.gov/privacy

14. Withdrawal of Consent

Where we rely on your consent to process personal information, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

14.1 Marketing Consent Withdrawal

You can opt out of marketing communications at any time through:

• Email Unsubscribe: Click the "Unsubscribe" link at the bottom of any marketing email
• Account Settings: Update your communication preferences in your account dashboard
• Customer Support: Contact us directly to update your preferences
• SMS Opt-Out: Reply STOP to any marketing text message

Note: Even after opting out of marketing, you will still receive transactional communications related to your orders and account.

14.2 Account Deletion

If you wish to delete your Wing Snob account and associated personal data:

1. Log into your account at wingsnob.digital
2. Navigate to Account Settings > Privacy
3. Click "Delete My Account" and confirm your decision
4. Alternatively, email us at [email protected] with subject "Account Deletion Request"

What Happens After Deletion:

• Your account will be deactivated immediately
• Personal data will be deleted within 30 days
• Some data may be retained for legal compliance (see Section 10)
• Order history may be anonymized for analytics purposes
• Loyalty points and rewards will be forfeited

15. Conclusion

At Wing Snob, we believe that trust is the foundation of our relationship with you. We are committed to protecting your privacy, being transparent about our data practices, and giving you control over your personal information.

We understand that privacy is not just a legal requirement—it's a fundamental right. That's why we have implemented comprehensive measures to safeguard your data and continuously improve our privacy practices.

Key takeaways from this Privacy Policy:

• We collect only the information necessary to provide you with excellent service
• We never sell your personal data to third parties
• We implement robust security measures to protect your information
• You have rights over your data, including access, correction, and deletion
• We are transparent about changes to our privacy practices

If you have any questions about this Privacy Policy or our privacy practices, please don't hesitate to reach out to us. We value your feedback and are always looking for ways to better serve and protect our customers.

Thank you for choosing Wing Snob. We appreciate your trust in us and look forward to serving you delicious wings while respecting your privacy every step of the way.